Frequently Asked Questions — Zitt Communications
Everything you need to know before, during, and after shopping at zitt.com.ng
🏢 About Zitt Communications
Who is Zitt Communications? Zitt Communications (registered as Zitt Dimension Solutions Limited, CAC No. 1977076) is a Nigerian communications and security technology retailer, trusted since 2010. We sell walkie talkies, CCTV cameras, intercoms, generators/power equipment, and other security gadgets — both online at zitt.com.ng and via WhatsApp/phone orders.
Is Zitt Communications a registered business? Yes. We are fully registered with the Corporate Affairs Commission (CAC No. 1977076). Our CAC certificate, customer reviews, and unboxing videos are publicly viewable on our Trust & Verification page.
Where are you located?
- Office: Suite 3, Kembi Igbore Plaza, Alishiba Bus/Stop, Sango-Otta, Ogun State
- Warehouse: Iyana Oba, Ojo, Lagos
Are your products genuine/original? Yes. We sell 100% quality-verified, genuine products sourced through verified channels — this includes select models that are no longer in production by the original brand. No counterfeit or knock-off units.
🛍️ Products & Categories
What kinds of products do you sell?
- 📻 Walkie Talkies (Baofeng, Motorola, Kenwood, ICOM, Satellite Phones, Repeaters & Base Stations, Radio Accessories)
- 📷 CCTV Cameras (Bullet, Dome, Solar PTZ, Solar Multifunctional, Hidden Cameras, DVR Kits, Drones)
- ☎️ Intercoms (GSM, PABX, Wired, Wireless/WiFi)
- ⚡ Generators & Power (Generators, Inverters, Solar & Accessories, UPS & Surge Protectors)
- 🛡️ Other Security Gadgets (metal detectors, video intercoms, and more)
- 🔌 Accessories (routers, GPS trackers, and more)
Do you sell to businesses/organizations, not just individuals? Yes. We supply security teams, construction companies, event organizers, logistics fleets, hospitality venues, and government/institutional buyers. For bulk or corporate orders, use our Requisition Quote (RFQ) tool or email quote@zitt.com.ng.
Do professional two-way radios require a license in Nigeria? Frequency use for professional/analogue radios generally requires compliance with Nigerian Communications Commission (NCC) regulations. Business users should confirm licensing requirements for the frequencies they intend to program.
Where can I see full technical specifications for a product? Each product page includes a “Recommended Technical Specifications” table (range, battery, weight, warranty, etc.) along with an FAQ section specific to that item.
🛒 Ordering
How do I place an order? Add items to your cart on zitt.com.ng and check out online, or contact us directly via call/WhatsApp (09113001960 / 09115665493) and our team will help you place the order.
Can I get a quote for bulk/corporate orders? Yes — use our Get Requisition Quote tool or email quote@zitt.com.ng.
How do I track my order? Use our Track Your Order page, or message us on WhatsApp with your order number for a status update.
When is my order considered confirmed? An order is confirmed once full payment is received via Paystack, or once the 15% Cash-on-Delivery deposit is paid.
💳 Payment
What payment options are available?
- 💳 Full Payment via Paystack — Card or Bank Transfer
- 🚪 Cash on Delivery (COD) — Pay a 15% deposit upfront to confirm the order; balance is paid at your doorstep after inspection
- 🕒 Buy Now, Pay Later — Currently not available on most listings (check the individual product page, as this can vary)
Is Buy Now, Pay Later available? At this time, Buy Now, Pay Later is generally not available — Cash on Delivery and full Paystack payment are the standing options. Always check the specific product page, as availability is confirmed per item.
Is the COD deposit refundable? The 15% COD deposit is non-refundable once it confirms your order — it covers dispatch costs. If you refuse a correct, undamaged delivery without valid cause, the deposit is forfeited.
Can I inspect my item before paying the balance on COD? Yes. You may open and inspect the package at the point of delivery — to confirm the correct item and that it isn’t visibly damaged — before paying the balance. If it’s correct and undamaged, the balance is due immediately. Change of mind is not grounds for refusal at this stage.
Is your website secure for payments? Yes. Our site is SSL-secured and payments are processed securely through Paystack.
🚚 Delivery & Shipping
Do you deliver nationwide? Yes, to all 36 states and the FCT, through our in-house logistics arm, Zitt Logistics.
When do I qualify for FREE delivery? Free delivery applies automatically to any single order with a subtotal of ₦100,000 or more (after discounts, before COD deposit calculation). Free delivery removes the delivery fee — not the delivery time — so it still follows your zone’s standard timeline.
How much does delivery cost if my order is under ₦100,000? Delivery fees are zone-based, ranging from about ₦1,500–₦2,500 (Lagos) up to ₦13,000–₦15,000 (far North-East states). The exact fee is always confirmed and shown before you pay — never added afterward.
How long does delivery take?
| Zone | States | Delivery Time |
|---|---|---|
| 🏙️ Zone 1 | Lagos | Same day / 1 business day |
| 🌆 Zone 2-Min | Ogun, Oyo | 2 business days |
| 🌇 Zone 2-Max | Ondo, Osun, Edo | 2–3 business days |
| 🌅 Zone 3-Min | FCT, Kogi, Abia, Anambra, Bayelsa, Delta, Ekiti, Enugu, Imo, Kwara, Niger, Rivers | 3 business days |
| 🌄 Zone 3-Max | Akwa Ibom, Cross River, Ebonyi, Nasarawa, Benue | 3–4 business days |
| 🏔️ Zone 4 | Kaduna, Kano, Plateau, Zamfara, Kebbi | 4–5 business days |
| 🗻 Zone 5-Min | Bauchi, Gombe, Jigawa, Katsina, Sokoto, Taraba | 5 business days |
| 🏜️ Zone 5-Max | Yobe, Borno, Adamawa | 5–6 business days |
Timelines are counted in business days from dispatch, not order date. Orders confirmed before 12:00 PM WAT ship same day; after that, the next business day.
Is Express (faster) delivery available? Yes, on request, at 1–3 business days depending on zone, subject to courier capacity. Express is charged in addition to the standard zone fee and is confirmed before payment. It’s not available on free-delivery orders unless the express surcharge is paid on top.
Is Cash on Delivery available everywhere? COD is offered by default in Zones 1–3 (Lagos through Rivers/FCT/Benue). For the far North (Zones 4–5), COD is confirmed case-by-case and may require full prepayment instead.
What if I miss my delivery? The courier attempts delivery up to 2 times at no extra charge; a 3rd attempt may attract a redelivery fee. If delivery fails after 3 attempts or 7 calendar days, the order returns to our warehouse — COD deposits are forfeited, and prepaid orders are refunded minus outbound delivery cost already incurred.
How are sensitive electronics packaged? All radios and gadgets are packed in the original manufacturer box (where available) inside a rigid outer carton, with shock-absorbent padding, tamper-evident sealing tape, and a visible “Fragile” label.
What if my item is lost, damaged, or delayed in transit?
- Lost: Full replacement (subject to stock) or refund within 7 business days of the courier confirming loss.
- Damaged in transit: Report within 24 hours of delivery with photos/video — replaced or refunded at no cost.
- Delayed past the zone’s maximum timeline: You may request a delivery fee refund (where paid) or an updated ETA with compensation at Zitt’s discretion.
Read the full policy: Shipping & Nationwide Delivery Policy
🔁 Returns, Replacements & Refunds
What is your replacement guarantee? All products come with a 7-Day Replacement Guarantee from the date of confirmed delivery, covering factory faults only (manufacturing defects present on arrival — not damage, misuse, or normal wear after delivery).
What situations qualify for a return?
| Situation | Window | Outcome |
|---|---|---|
| Factory fault / manufacturing defect | Within 7 days of delivery | Free replacement or full refund |
| Wrong item delivered | Within 7 days of delivery | Free replacement or full refund, pickup at Zitt’s cost |
| Damaged in transit (not caught at delivery) | Within 24 hours of delivery | Free replacement or full refund |
What does NOT qualify for a return?
- Items accepted as correct and undamaged at COD doorstep inspection
- Claims made more than 7 days after delivery
- Custom-programmed/firmware-flashed radios (unless the fault is unrelated to the customization)
- Items without a valid order number/proof of purchase
- Change-of-mind or “no longer wanted” requests
How do I request a return or replacement?
- Contact us via WhatsApp (09113001960 / 09115665493) or email (support@gmail.com) with your order number, a description of the issue, and clear photos/video.
- Our team reviews the claim, typically within 2 business days.
- For approved claims, we arrange pickup at our cost (or reimburse your shipping to our returns address).
- We inspect the returned item within 2 business days of receipt.
- We dispatch a replacement or process your refund.
How long do refunds take, and how are they paid? Refunds are processed within 7 business days of the returned item passing inspection, and are issued to the original payment method (Paystack/bank transfer). For COD orders, only the deposit paid is refunded the same way — no cash refunds are given in person.
Read the full policy: Returns & Refunds Policy
🛡️ Trust & Verification
How can I verify Zitt is legitimate before I buy? Visit our Trust & Verification page for our CAC certificate, registered company details, customer reviews, and unboxing videos — all publicly viewable.
What are your registered business details?
| Trading Name | Zitt Communications |
| Registered Company | Zitt Dimension Solutions Limited |
| CAC Registration No. | 1977076 |
| Registered Office | Suite 3, Kembi Igbore Plaza, Alishiba Bus/Stop, Sango-Otta, Ogun State |
| Trusted Since | 2010 (16+ years) |
Do you have customer reviews or unboxing videos I can check? Yes — independently verifiable customer reviews and unboxing videos are linked from our Trust & Verification page.
📞 Contact & Support
How can I reach customer support?
- 📞 Call/WhatsApp: 09113001960 | 09115665493
- 📧 Email: support@zitt.com.ng
- 🕐 Support hours: 10am – 4pm (Monday–Saturday)
Can I chat with you on WhatsApp? 💬 Yes — WhatsApp us at 09113001960 or 09115665493 for order help, product questions, or support.
Do you have a physical store I can visit? Yes — our office is at Suite 3, Kembi Igbore Plaza, Alishiba Bus/Stop, Sango-Otta, Ogun State. Our warehouse is at Iyana Oba, Ojo, Lagos.
How do I request a bulk/corporate quote? Use our Requisition Quote (RFQ) tool or email quote@zitt.com.ng.