🚚 Zitt Communications — Shipping & Nationwide Delivery Policy

Effective Date: 31st December 2025 | Version 2.0 | Supersedes all prior verbal or informal delivery communications.

1. 📋 Overview

Zitt Communications ("Zitt", "we", "us") delivers to all 36 states and the FCT through a network of vetted third-party logistics partners. This policy explains delivery zones, timelines, fees, Cash-on-Delivery (COD) terms, and what happens when something goes wrong. By placing an order, the customer agrees to these terms.

2. 🗺️ Delivery Zones, Timelines & Standard Fees

Zones are grouped by distance/logistics cost from our Lagos dispatch hub. This table is the single source of truth — support staff, checkout system, and marketing copy must all match it.

How the fee is set within a range: the exact fee within each zone's range is determined by package weight/dimensions and is always shown and confirmed before payment is finalized — never added after checkout. (Zitt to confirm and document the specific weight/size breakpoints used to price within each range, so support staff can quote consistently rather than guessing on calls.)

• Timelines are counted in business days (Mon–Sat, excluding public holidays), starting from the day of dispatch, not order date.
• Dispatch cutoff: Orders confirmed (payment received or COD deposit paid) on or before 12:00 PM WAT on a business day are dispatched same day. Orders confirmed after 12:00 PM, or on Sundays/public holidays, are dispatched the next business day.
• These are maximum service targets, not guarantees. Zitt is not liable for delays beyond its reasonable control (see Section 10, Force Majeure).
• Remote LGAs without direct courier coverage may require pickup at the nearest partner hub; the customer will be notified at checkout if this applies.

3. 🎁 Free Nationwide Delivery Eligibility

• Free delivery applies automatically to any single order with a subtotal of ₦100,000 or more, calculated after discounts/coupons and before any COD deposit calculation.
• Free-delivery timelines match the standard timeline for the customer's zone (see table above) — free delivery removes the fee, not the transit time. In practice this means 1 business day (Zone 1) up to 5–6 business days (Zone 5-Max), exactly as stated in the table.
• Orders below ₦100,000 attract the standard zone fee shown in Section 2, confirmed before payment.
• Free/standard delivery covers doorstep delivery within a courier's normal operating area only. Requests outside that (e.g., delivery to a remote LGA requiring hub pickup, weekend delivery where not normally offered) may attract an additional fee, quoted in advance.

4. ⚡ Express Delivery (Paid Upgrade)

Express delivery is available on request for customers who need faster-than-standard transit, at 1–3 business days depending on zone (faster than the standard timeline in Section 2, subject to courier capacity).

• Fee: Express delivery is charged in addition to the standard zone fee, not in place of it. The exact express surcharge for your zone is shown and confirmed at checkout.
• Express is not available on free-delivery orders unless the customer pays the express surcharge on top — free delivery covers standard transit only.
• Express delivery is subject to courier availability in the destination zone and will be confirmed (or declined, with standard delivery offered instead) before payment.

5. 🛠️ How Delivery Works

1. ✅ Order confirmation — Order is confirmed once full payment is received via Paystack, or the COD deposit (15%) is paid.
2. 📦 Processing & packaging — Orders are inspected, tested where applicable, and packaged with shock-protective materials appropriate to the item (see Section 8, Packaging Standards).
3. 🚚 Dispatch — Handed to our logistics partner per the cutoff rule in Section 2. A dispatch confirmation with tracking reference is sent by WhatsApp/SMS.
4. 📲 In-transit updates — Customers receive status updates at: dispatch, out-for-delivery, and any delay event. Customers may also request a status check anytime via WhatsApp.
5. 🚪 Doorstep delivery — Delivery is made to the address provided at checkout. The customer or an authorized recipient (name provided in advance) must be available to receive and inspect the item at the point of delivery.

6. 💵 Cash on Delivery (COD) Terms

• COD requires a non-refundable 15% deposit paid in advance to confirm the order and cover dispatch costs.
• Availability: COD is offered by default in Zones 1–3 (Lagos through Rivers/FCT/Benue). For Zones 4 and 5 (far North / border states), COD is confirmed case-by-case based on courier partner capability and may require full prepayment instead, given longer transit and higher cash-handling risk on those routes.
• Right of inspection at delivery: The customer may open and inspect the package at the point of delivery before paying the balance, solely to confirm:
  
  • The item matches what was ordered (correct model, quantity), and
  • The item is not visibly damaged or defective.
• If the item is correct and undamaged, the balance is due immediately at delivery. General buyer's remorse or "change of mind" is not grounds for refusal at this stage — see Section 11 for the separate return window.
• If the item is wrong or visibly damaged, the customer may refuse it on the spot at no further cost; Zitt will arrange replacement or refund per Section 10.
• COD refusal without valid cause (i.e., not due to a wrong/damaged item): the 15% deposit is forfeited to cover round-trip logistics costs, and Zitt reserves the right to decline future COD orders from that customer.

7. 📭 Failed or Missed Delivery

• If the customer is unreachable or unavailable at the delivery address:
  
  • The courier will attempt delivery up to 2 times at no extra charge.
  • A 3rd attempt may attract a redelivery fee, quoted in advance.
  • If delivery cannot be completed after 3 attempts or 7 calendar days, the order is returned to Zitt's warehouse. For COD orders, the 15% deposit is forfeited; for prepaid orders, a refund is issued minus outbound delivery cost already incurred.
• The customer is responsible for providing a complete, accurate delivery address and a reachable phone number. Zitt is not liable for delays or failed delivery caused by incorrect or incomplete address information supplied by the customer.

8. 📦 Packaging Standards (Sensitive Electronics)

All two-way radios and electronic gadgets are packaged using:

• 📦 Original manufacturer box (where available) inside a rigid outer carton
• 🛡️ Shock-absorbent internal padding
• 🔒 Tamper-evident sealing tape
• ⚠️ A visible "Fragile / Handle with Care" label

Any package showing signs of tampering or crushing on arrival should be rejected at the door and reported immediately via WhatsApp with photos.

9. 🔍 Lost, Damaged, or Delayed-in-Transit Items

• Lost in transit: If a courier confirms a package is lost, Zitt will issue a full replacement (subject to stock) or full refund within 7 business days of confirmation. This is Zitt's responsibility to resolve with the courier — the customer does not need to chase the logistics company directly.
• Damaged in transit: Report within 24 hours of delivery with photos/video of the item and packaging. Verified transit damage is replaced or refunded at no cost to the customer.
• Delayed shipments: If a delivery exceeds its zone's maximum timeline (excluding force majeure events), the customer may request a delivery fee refund (where a fee was paid) or an updated ETA with compensation at Zitt's discretion (e.g., discount code).
• Liability cap: Zitt's maximum liability for any single order is limited to the order value paid by the customer. Zitt is not liable for indirect or consequential losses (e.g., business downtime from a delayed radio delivery).

10. 🌩️ Force Majeure

Zitt is not liable for delivery delays caused by events beyond its reasonable control, including but not limited to: severe weather/flooding, national or regional strikes, fuel scarcity, civil unrest or insecurity along the delivery route, government-imposed restrictions (e.g., sit-at-home orders, curfews), or courier-partner system outages. In such cases, Zitt will communicate proactively and provide a revised ETA.

11. 🔁 Post-Delivery Returns (separate from COD inspection)

• Once the balance is paid / delivery is accepted, the standard 2-Month Replacement Guarantee applies for factory faults only (not for buyer's remorse, misuse, or physical damage after acceptance).
• To initiate a claim: contact WhatsApp support with order number, description of the fault, and photos/video within the 2-month window.

12. 🙋 Customer Responsibilities

• 📍 Provide accurate name, phone number, and delivery address at checkout.
• 🏠 Be reasonably available to receive delivery or nominate an authorized recipient.
• 🔍 Inspect COD items at the point of delivery before paying the balance.
• 📸 Report transit damage within 24 hours and factory faults within 2 months.

13. 📞 Contact & Support

📱 WhatsApp/Call: 09113001960 | 09115665493 🕐 Support hours: 10am – 4pm (Mon–Sat) For delivery status, quote your order number.